Get Download Telephone Skills Pocketbook PDF
ByMary Richards
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“Rereading, we find a new book.” –Mason Cooley
Synopsis
The Telephone Skills Pocketbook covers every aspect of using thetelephone to improve business performance. It highlights theimportance of good communications skills, the need to buildrapport, favourite bad habits and how to avoid them, how to takecontrol of a call, how to keep customers happy, and more. Thereare separate chapters on ......
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